Refund & Cancellation Policy

Payments are processed by LemonSqueezy acting as Merchant of Record — LemonSqueezy is the seller of record on your invoice and is responsible for invoicing and for collecting and remitting sales tax/VAT. Refunds are issued by LemonSqueezy back to your original payment method.

We (Tobe Nihongo) are responsible for the learning content and for deciding refund requests under this policy.

Within 7 days of your first payment for a plan, you may request a full refund for any reason or none. This covers monthly, yearly and lifetime plans alike.

How much of the material you studied in that time does not affect this right.

After a refund, access to paid content is removed; your study progress, decks and notes stay in your account.

If you are a consumer resident in the EU, EEA or UK, you have a statutory 14-DAY right to withdraw from the contract. That right is granted by law, stands on its own, and is NOT shortened by the 7-day window in section 2 or anything else in this policy.

Digital content is delivered immediately after payment. By completing the purchase you consent to us starting delivery straight away.

You can cancel at any time. Cancelling means the plan will NOT renew for the next cycle — you keep full access to paid content until the end of the period you have already paid for.

How to cancel: use the subscription management link in your LemonSqueezy receipt email, or email our support address below and we will cancel it for you.

Cancelling mid-cycle does NOT refund the unused remainder, unless section 2 (within 7 days) or section 6 (a fault on our side) applies.

Monthly and yearly plans renew automatically until you cancel. The price and billing cycle are shown clearly before you pay, and repeated in the receipt email after each charge.

If we change our prices, the new price applies only from your next renewal and we will tell you by email beforehand; you may cancel before that date at no cost.

The lifetime plan is a one-time payment and does not renew.

If a fault on our side prevents you from using content you paid for over a meaningful period, tell us. We will extend your access or refund you proportionally, EVEN IF the 7 days have passed.

We cannot refund outages outside our control (your own connectivity, a broken device, or the service being blocked locally).

Accounts suspended for breaching the Terms of Service — for example account sharing, bulk downloading or redistributing our material.

Requests made after 7 days that do not fall under section 3 (the statutory 14-day EU/EEA/UK right) or section 6.

Purchases where a refund was already granted for the same plan (the 7-day guarantee applies once per customer).

License keys that have already been redeemed, unless the key was faulty and we could not fix it.

Email tobenihongo134@gmail.com from the address on your account and include the order ID from your LemonSqueezy receipt. There is no form to fill in.

We reply within 5 business days. Once approved, LemonSqueezy issues the refund and your bank or card issuer typically needs a further 5–10 business days for it to appear.

Refunds are made in the original currency and to the original payment method. Differences caused by exchange rates or your bank's fees are outside our control.

For anything about payments, refunds or cancellation, email tobenihongo134@gmail.com. Please contact us before opening a dispute or chargeback with your bank — we can almost always resolve it faster.